Frequently Asked Questions (FAQ)

What kind of packaging will I receive my order in?

All MONDIAL items are carefully packaged in our signature blue MONDIAL box, as well as in an elegant paper bag complimentary with any purchase. Every package is made with premium quality materials to match our premium products.

Can I change my order?

Before placing an order, make sure you double-check the product you want to buy because we cannot change your order for any reason.

How do I enter a promo/discount voucher code?

You can enter the voucher code in the USE YOUR VOUCHER CODE field at check out. One voucher code can only be used once by one account. Click the (x) button if you would like to cancel the use of the voucher code & re-enter a new code if necessary.

What payment methods does Ervia Jewelry accept?

You can see various payment method options on the Finance Options page (link to the financing options page)

Can I cancel/change my order details?

You cannot change the details or cancel your order after your order has been paid for any reason

How do I monitor my delivery?

You are able to monitor your delivery at the 'Order' page of your profile.

Does the price listed include shipping costs?

Prices shown do not include postage.

When does Ervia Jewelry ship orders?

All ready stock orders will be shipped 2 working days after the order is made (excluding Saturday/Sunday and public holidays). Deliveries are made Monday-Friday during business hours.

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